Interest and Reaction Time Analysis of Credit Card Offers - Managerial Implications of High Level Research Procedures
This paper presents a new approach to the optimization of direct mail offers. Conjoint measurement will be used to identify two aspects of an offer - the degree of interest, and the speed at which an individual processes the information. The approach allows the marketer to create offers that are simultaneously attractive to customers and easy to understand. The approach is illustrated through a case study with a credit card.
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